Know what your vehicle is worth before you accept the offer.

No. Arizona law gives a person the right to choose a repair facility for a motor-vehicle loss, subject to the insurer receiving notice of the loss or claim under the policy. Your insurer may recommend a shop, but the choice is yours. Orlando Auto Body works directly with all major insurance companies and can help coordinate the estimate and towing.

We work directly with all major insurance companies. You don't need us to be on your carrier's "preferred" or direct-repair list to use us — being on that list isn't required for us to coordinate and complete an insured repair. Call your nearest location and we'll confirm exactly how we work with your specific carrier.

We review the repair plan, insurer estimate, and known customer responsibility before authorized work begins. Coverage, policy terms, the deductible, customer-authorized additions, parts choices, and unresolved rate or procedure differences can affect what a customer owes. We explain those items before you authorize them rather than promising that every claim has the same outcome.

We advocate for and use factory OEM replacement parts, follow current vehicle-specific repair procedures, and document any customer-authorized alternative listed on the repair order. Orlando Auto Body is I-CAR Gold Class and participates in manufacturer collision-repair programs for Chrysler, Dodge, Jeep, RAM, FIAT, Hyundai, INFINITI, Kia, and Nissan. Program recognition is facility-specific, so call us to confirm the current certification for your location and vehicle. Warranty coverage varies by repair category; see our written warranty for the controlling terms.

Usually, yes. There's a difference between being able to repair a make and holding that manufacturer's specific certification. We're certified for a number of brands and repair many others to manufacturer specifications using the right procedures and equipment. Call your nearest location and we'll confirm what's current for your exact make and model.

Orlando Auto Body provides and honors its written repair warranty; the insurer does not perform the repair. While you own the vehicle, our written warranty provides lifetime coverage for qualifying metalwork, five years for qualifying paint work, one year for stripes and decals, and one year for qualifying collision-related mechanical repairs, subject to its exclusions and the repair order.

Repairing your car to pre-loss condition the right way is our #1 objective. Timing depends on the severity of the damage, parts availability, any hidden damage found after disassembly, and insurer approvals — so it varies. We'll give you a realistic timeline with your estimate and keep you updated along the way, rather than quote a number we can't stand behind.

Yes — estimates are always free, and we can arrange towing to get your vehicle to the shop. You can request an estimate by phone, in person at any location, or through our online photo estimate: upload pictures of the damage and the nearest Orlando Auto Body team will follow up quickly.

Depending on your repair, you may qualify for a direct repair discount or choose to apply separately for third-party financing. The direct-discount offer is limited to qualifying first-party claims under your own policy and is not available when another party was at fault. Offers may change or end at any time. Promotions cannot be combined; only one promotion may be applied per repair. Call a location and a service advisor will explain what is currently available.

Orlando Auto Body has three Valley locations: Mesa at 1007 S Center Street, Scottsdale at 3005 N 71st St, and Gilbert at 3055 E Williams Field Rd. We provide complete auto body services and towing to drivers across the East Valley and greater Phoenix area.

Probably! We're a family-owned Arizona shop, in business since 1989, with a 4.7-star Google rating. If you heard us on the radio, just call your nearest location and mention it: Mesa (480) 844-4858, Scottsdale (480) 590-3135, or Gilbert (480) 656-9202.

After an accident, a vehicle can lose resale value even after a perfect repair — that difference is called diminished value. Not every vehicle or claim qualifies, and in Arizona it generally applies to the at-fault party's insurance. If you repair with us, ask a service advisor whether a diminished value claim may apply to your situation and we can help you document and pursue it.