We'll Work Directly With Your Insurance to Get Your Car Repaired Right.
We work directly with all major insurance companies, coordinate immediate towing & rental assistance & can help guide you through the claims process from beginning to end.
The Biggest Myth About Collision Repair
You don't have to settle. You have the right to choose your collision repair shop.
Orlando Auto Body works with all insurance companies and can guide you through the claims process from beginning to end.
Factory training, tools, and repair procedures for the makes drivers actually bring us — tap a vehicle to see that certification.
Are you stuck on the road?
Your Towing May Be Covered by Insurance. Let Us Help Get You to Safety.
We partner with JR Towing to get your vehicle safely to our shop, day or night, so you're not stuck figuring it out on the side of the road.
Need a way to get around?
We Can Also Help Put You In A Rental Quickly
We'll schedule the rental, and the rental company can pick you up at the shop — or we'll shuttle you to pick up the car at the rental company. Either way, you're not left without a ride.
State of the Art Equipment & Technology
The right equipment makes a better repair possible.
01
Diagnostics + Calibration
Your safety systems are checked, not guessed at.
In-house diagnostics, wheel alignment and ADAS calibration help return the cameras, sensors and electronics you rely on to proper operation.
Alignment + ADAS
Keep alignment and calibration connected.
The IA900WA guides both steps in one in-house workflow, helping your vehicle's driver-assistance systems receive the precise setup they require.
Full-System Diagnostics
Find what a visual inspection cannot.
Advanced scanning helps technicians locate faults, test components and verify completed work.
Key + Immobilizer
Keep more electronic work in-house.
Key and immobilizer capability means fewer outside handoffs during your repair.
02
Structural Precision
Your vehicle is repaired from measured points.
Spanesi systems help technicians hold, measure and correct the structure against vehicle-specific dimensions instead of relying on appearance alone.
Full-Frame Repair
Controlled anchoring and pulling give major structural work a precise foundation.
Electronic Measuring
Measurements guide the repair before, during and after structural correction.
More work stays in one repair bay.
The Multibench combines lifting, anchoring and pulling in one adaptable workstation.
Damage becomes measurable.
Electronic dimensions help technicians identify movement that the eye may miss.
The structure is held where it belongs.
Three-dimensional fixturing supports accurate length, width and height correction.
03
Joining + Finish
Your repair stays controlled through the final coat.
Material-specific welding, Sikkens digital color matching by AkzoNobel and a controlled refinish environment help protect the strength, color and finish quality of your completed repair.
Sikkens Color Match + Garmat Refinish Environment
We match your paint color exactly, then cure it in a sealed, dust-free booth for a finish that looks factory-new.
Spanesi Q5.2 Welding System
The joining process matches the material in your vehicle.
Dedicated steel, silicon-bronze and aluminum programs give technicians precise control over modern multi-material repairs.
Auto Body & Collision Repair Specialists Mesa, Scottsdale & Gilbert
38+
Years Serving AZ
3
Valley Locations
4.7★
Google Rating
I-CAR Gold Certified
We Stand Behind Our Work
A Lifetime Warranty That Follows You Nationwide
Move across the country or just across town — your warranty still travels with you and is honored at a certified shop near you, not just here in Arizona.
Don't let your deductible be the reason you're not back on the road.
Depending on your repair, you may qualify for a direct repair discount on a first-party claim or apply separately for financing.
* The direct discount is not available when another party was at fault. Offers may change or end at any time. Promotional offers cannot be combined; only one promotion may be applied per repair.
“Great customer service, and extremely affordable. I wouldn't dream of taking my car anywhere else — my family has been coming here for years, and we're not about to quit now.”
— Sheila
“Orlando's worked on my wife's Nissan Rogue. Not only did they repair the damage, they primed other parts of the car and the result was amazing. They even returned our rental car for us. I'd recommend them no matter how far you had to drive — fair and honest service.”
— Ron
“Really great job, guys. Quality work at an affordable price, done quickly and with great pride of craftsmanship. I highly recommend this business.”
— James
Our Mission
Building lifelong relationships, one repair at a time.
“At Orlando Auto Body, our mission is to provide the best customer service experience with expert collision repair quality while building lifelong relationships with our customers and employees in the Orlando family. We’re committed to a safe, friendly, and clean working environment while continuing to strive for excellence.”“AtOrlandoAutoBody,ourmissionistoprovidethebestcustomerserviceexperiencewithexpertcollisionrepairqualitywhilebuildinglifelongrelationshipswithourcustomersandemployeesintheOrlandofamily.We’recommittedtoasafe,friendly,andcleanworkingenvironmentwhilecontinuingtostriveforexcellence.”
Four Decades of Craft
Featured In
Long before we became the Valley's collision specialists, Orlando Auto Body's custom and show-car work earned national recognition — in print, at the industry's biggest shows, and in prototype work for major manufacturers.
Shane and Grace Orlando’s 1956 Oval Beetle featured in Hot VWs.
Explore Shane’s separate podcast appearances and video conversations across Apple Podcasts, Spotify, and YouTube.
Watch on YouTube
One More Round: Shane Orlando — Serial Entrepreneur
Listen on Apple Podcasts
Backing Into Your Dream Life
Listen on Spotify
Close Ratio Tracking: Shane Orlando — Orlando Auto Body
Family-Owned Since 1989
Find Your Shop and Get Started
Call or stop by the Orlando Auto Body nearest you. No appointment needed — we'll assess the damage, explain your options, and handle the insurance from there.
My insurance suggested another shop — do I have to use it?
No. Arizona law gives a person the right to choose a repair facility for a motor-vehicle loss, subject to the insurer receiving notice of the loss or claim under the policy. Your insurer may recommend a shop, but the choice is yours. Orlando Auto Body works directly with all major insurance companies and can help coordinate the estimate and towing.
Are you on my insurance company's preferred list?
We work directly with all major insurance companies. You don't need us to be on your carrier's "preferred" or direct-repair list to use us — being on that list isn't required for us to coordinate and complete an insured repair. Call your nearest location and we'll confirm exactly how we work with your specific carrier.
Will I pay more if I choose Orlando?
We review the repair plan, insurer estimate, and known customer responsibility before authorized work begins. Coverage, policy terms, the deductible, customer-authorized additions, parts choices, and unresolved rate or procedure differences can affect what a customer owes. We explain those items before you authorize them rather than promising that every claim has the same outcome.
Do you use OEM parts, and are your repairs certified?
We advocate for and use factory OEM replacement parts, follow current vehicle-specific repair procedures, and document any customer-authorized alternative listed on the repair order. Orlando Auto Body is I-CAR Gold Class and participates in manufacturer collision-repair programs for Chrysler, Dodge, Jeep, RAM, FIAT, Hyundai, INFINITI, Kia, and Nissan. Program recognition is facility-specific, so call us to confirm the current certification for your location and vehicle. Warranty coverage varies by repair category; see our written warranty for the controlling terms.
Can you repair my vehicle if you're not certified for that make?
Usually, yes. There's a difference between being able to repair a make and holding that manufacturer's specific certification. We're certified for a number of brands and repair many others to manufacturer specifications using the right procedures and equipment. Call your nearest location and we'll confirm what's current for your exact make and model.
Who provides the warranty on my repair?
Orlando Auto Body provides and honors its written repair warranty; the insurer does not perform the repair. While you own the vehicle, our written warranty provides lifetime coverage for qualifying metalwork, five years for qualifying paint work, one year for stripes and decals, and one year for qualifying collision-related mechanical repairs, subject to its exclusions and the repair order.
How long does a repair take?
Repairing your car to pre-loss condition the right way is our #1 objective. Timing depends on the severity of the damage, parts availability, any hidden damage found after disassembly, and insurer approvals — so it varies. We'll give you a realistic timeline with your estimate and keep you updated along the way, rather than quote a number we can't stand behind.
Do you offer free estimates and towing?
Yes — estimates are always free, and we can arrange towing to get your vehicle to the shop. You can request an estimate by phone, in person at any location, or through our online photo estimate: upload pictures of the damage and the nearest Orlando Auto Body team will follow up quickly.
How can you help with my deductible?
Depending on your repair, you may qualify for a direct repair discount or choose to apply separately for third-party financing. The direct-discount offer is limited to qualifying first-party claims under your own policy and is not available when another party was at fault. Offers may change or end at any time. Promotions cannot be combined; only one promotion may be applied per repair. Call a location and a service advisor will explain what is currently available.
Where are your locations?
Orlando Auto Body has three Valley locations: Mesa at 1007 S Center Street, Scottsdale at 3005 N 71st St, and Gilbert at 3055 E Williams Field Rd. We provide complete auto body services and towing to drivers across the East Valley and greater Phoenix area.
Have you heard of Orlando Auto Body on the radio?
Probably! We're a family-owned Arizona shop, in business since 1989, with a 4.7-star Google rating. If you heard us on the radio, just call your nearest location and mention it: Mesa (480) 844-4858, Scottsdale (480) 590-3135, or Gilbert (480) 656-9202.
What is diminished value, and can I recover it?
After an accident, a vehicle can lose resale value even after a perfect repair — that difference is called diminished value. Not every vehicle or claim qualifies, and in Arizona it generally applies to the at-fault party's insurance. If you repair with us, ask a service advisor whether a diminished value claim may apply to your situation and we can help you document and pursue it.
